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TESTIMONIALS
Hey JT,
Just wanted to let you know that our "gift" arrived today. I have only
opened one box so far but all i can say is that the prop looks
fantastic, can't wait to put it on the boat. Thanks so much for the way
you do business, you have made it so easy at this end i will have no
problem recomending you to more of my friends, am happy to be your
advertisment here in Australia. On the same token if you have someone
from Australia looking at buying from you and you want to pass on my
details as a reference i would be more then happy to help.
Thanks again and i look forward to getting many nice passes out of these
new Props.
Cheers for now,
Craig
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Sometimes when you find a place that has incredible customer service I think its worth sharing the experience.
Last week I was calling prop places around the country to see if anyone
would swap out an almost new (less than 5 hours) acme 653 prop for a
acme 911 prop. I was willing to pay a little to make up the difference
between almost new to new. Or was looking for someone willing to give
me a trade in value. I called a half dozen places who more or less said
I got nothing for you.
Then I called Nettle Props in Austin, Tx. I chose them to call because
they had the cheapest price I could find on the internet for new acme
props. JT Nettle answered the phone and I gave him my sales
pitch. I explained that I had two 653 props, one like new, and one that
needed some work done on it. I explained that I really needed a 911
prop though. He explained that I should send in the 653 that needed
some work done on it and he would tune it up to factory spec and then
put in on the "block" for the 911 prop and essentially turn it into a
911 prop (the 653 is a 11.5 pitch and the 911 a 10.5 pitch... otherwise
the same specs). We talked about the options for a good ten minutes on
the phone and he told me all about the family business and how many
props they repair in any given day there. He took pride in his work and
mentioned that in the busy season they will fix 30 or 40 props a day. I
figured he had the experience to do the job!!!
He even offered to only charge me for either the prop tune up or the re-pitching but not both.
So I sent it to him UPS last week and I get a call from JT yesterday
saying my prop arrived and he had it all finished and back in the mail
in one day. He said it looks as good as a new 911 prop.
The cost was way less than I expected it to be and even with the shipping.
I will get the prop in the next few days and can't wait to try it out.
JT told me if I don't like it to send it back and he will do whatever
needs to be done to make it right.......free of charge.
Its hard to find great customer service now days. These guys are
impressive. I went back and checked out their website tonight and this
is their mission statement on the top of the front page.
" Welcome to Nettle Props. Our company is a little different from most
propeller sites because we would rather lose a sale than let you buy
the wrong product. Marine propellers and drives are our only business.
Based in Austin,Texas our family owned business has been in the same
location for thirty nine years. Our mission statement is and always has
been to treat our customers fair, furnish a superb product and offer
excellent prices. Please contact us if you need any help selecting your
new propeller or rebuilding your current prop."
I would say they are living up to their mission statement in every way.
Anyway thanks for letting me share.....
Bigcatpt
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JT wanted to give you some feedback on the props I bought from you a
couple of weeks ago to go on my Parker 2520......You and PowerTech
nailed it. We can swing the 4 blades up to 6000 (which is where we
should be on the F150s) and we picked up as much as 3mph at certain
RPMs. Under 4500rpms the 4 blades are better hands down over 4500 and
its a wash. I know you were concerned about hole shot and if the props
needed to be ported...well all I can say is you better be holding on
when you get on it. Thanks for your help I will be commenting on
my prop change on Classicparker.com, I will definitely put in a good
word for Nettle Props and your customer service. Don't be surprised
if you have a few more Parker owners giving you a call.
Thanks for your help.
Jason Jansky
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Just a side note JT - I chose you partially due to lower price, but
mainly because you have been so nice and actually seem to care about
your customer's having a good experience and being happy working with
the vendor. I am comfortable that should any after purchase needs come
up, you will be there for me. I think I mentioned how your Dallas
competitor has really gone down hill in customer satisfaction since the
original owner sold it. I knew him and bought from him multiple times
because he was fair and friendly. Current folks there now are "list
price and take it or leave it" attitude. So I think you have a market
you could tap more here in Dallas area. Feel free to use me as a
reference if the opportunity ever arises.
Thanks again and have great weekend.
Steve
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I'm very happy with my PowerTech prop from Nettleprops.com
A big advantage that swayed me is the cushion lock hub. I suspected my
MC hub was slipping and even if it wasn't the day was coming when the
hub was going to let me down. The cushion lock hub has replaceable
drive shear pins in the hub. Everyone told me replacing the rubber MC
hub was iffy with no guarantee.
The new SS prop shifts into gear much much softer with no sigh of
cavitation under way. I miscalculated the pitch and JT exchanged it for
another one.
JT Nettle worked with me through email every step of the way
Carl
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